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One Workspace for Commercial Teams

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Workspace Overview

Sample data

Interactions arrive Guests call, email, and chat. Anana handles them end to end and writes back to your systems as it happens.
Conversation becomes structure Each interaction is converted into the same schema as the data already in your systems, so a call and a reservation read together.
Patterns become visible Repeat requirements, unanswered questions, and lost-deal reasons surface across the portfolio.
Knowledge gets published What guests ask repeatedly goes into your Hotel Knowledge Center — for your agents, your staff, and external AI.
The market responds Visibility Lab measures whether you are now cited for those traveler questions, and which sources the answers pull from.
Everything is measured Reporting traces every metric back to the interactions that produced it. The loop restarts with better inputs.

workspace Capabilities

Purpose-built tools for hospitality

Agents

The interactions, handled and captured.

Anana's AI agents handle guest conversations across voice, email, and chat, while turning every interaction into structured data.

Handles conversations end to end

Connects with your booking engine, CRM, and PMS

Explore Agents→

Hotel Knowledge Center

One source of truth, for every reader.

One structured source of hotel knowledge, maintained by your team and AI, and used by staff, guests, your AI agents, and external AI systems.

Stays current as property information changes

Retrieved by your agents during live conversations

Readable by external AI systems and crawlers

Explore Hotel Knowledge Center→

Visibility Lab

Measure how travelers find you before they reach your site.

Define the traveler questions that matter to your commercial strategy, then measure how your hotel appears across AI platforms and which sources shape the answers.

Repeated measurement across AI platforms

Visibility against your competitive set

Source intelligence against regional benchmarks

Measure change after you publish

Explore Visibility Lab→

Magic Moments

Proof that the guest intelligence is real.

Magic Moments turns details captured in guest conversations into a daily arrivals brief, showing your on-property team who is arriving and where there is an opportunity to make the stay more personal.

Built from real guest conversations

Delivered to the on-property team each morning

Uses the same guest intelligence as the rest of the workspace

Explore Magic Moments→

Reporting

Every metric, traceable to the conversations behind it.

See performance across demand, conversion, and operations. Open any metric to trace it back to the guest interactions and records behind the result.

Demand, conversion, and operational performance

Every metric expands into its underlying records

Property and portfolio views

Booked, Pending, Unavailable, Lost, and Unknown preserved as distinct outcomes

Explore Reporting→

Speed to insight

Reclaim time for commercial strategy

Ask, don't dig.

Ask the commercial question directly instead of searching across systems, reports, exports, and transcripts.

Get to the evidence.

Every answer carries its source trail, so you can immediately see what supports it.

Keep asking.

Move from what happened, to why, to what to do next without restarting the investigation, then let AI agents take action in the systems your team already runs.

See what your portfolio is already telling you

Bring us the questions your team spends time investigating today. We'll show you what Anana can find in the evidence you already have.

Book a demo