Peace of mind for hotel owners, operators, and guests

Anana connects to your PMS, CRM, telephony, and messaging through OAuth or scoped service accounts. Write access — a rate change, a sent reply — is granted per integration and per user, and is off until you turn it on.

TLS 1.2+ everywhere, AES-256 at rest, isolated tenant storage, and secrets held in a managed vault. Model calls run through enterprise agreements with zero-retention terms.

Set retention windows per source and per property. Transcripts, documents, and derived findings expire on your schedule, and deletion cascades to backups within the documented window.

Each investigation records the tools called, sources read, and the user who asked. Export the log or stream it to your SIEM.

Anything Anana reads or produces on your behalf: guest messages, call transcripts and recordings, reservation and rate data, documents you upload, and the findings Anana writes from them.

No. Inputs, outputs, and uploaded documents are excluded from model training by contract with us and with our model providers.

In the region you choose at onboarding — US or EU — on SOC 2 audited cloud infrastructure, with tenant isolation between customers.

Access is least-privilege, time-boxed, logged, and granted only for support you request. Production access requires approval and MFA.

A current list is published in the Trust Center, with notice before any addition and the right to object under our data processing agreement.

You can export your data and request deletion. Deletion completes within 30 days, backups included, with written confirmation.