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Peace of mind for hotel owners, operators, and guests

We protect guest data with encryption and documented security practices. Current reports live in the Security Portal.

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Standards and attestations

SOC 2

Type I examination in progress. Status in the Security Portal.

GDPR

Production customer data is hosted in the EU. DPA and current documents are in the Security Portal.

Current reports, policies, and the sub-processor list live in the Security Portal.

Questions we get asked

What counts as customer data?

Anything Anana reads or produces on your behalf: guest messages, call transcripts and recordings, reservation and rate data, documents you upload, and the findings Anana writes from them.

Do you train on our data?

No.

Where is data hosted?

Production is in the EU.

How do you handle sub-processors?

A current list is published in the Trust Center, with notice before any addition and the right to object under our data processing agreement.

Current reports and policies

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