Data Deletion

OMOC INC. (Anana), 10 Montague Terr, Apt 1B, Brooklyn, NY 11201, explains on this page how to request deletion of personal data Anana holds about you. The full description of how Anana processes personal data is in our Privacy Policy.

Who this is for

You can use these instructions if you are:

• a hotel guest, or someone who messaged a hotel through Anana, for example via WhatsApp, iMessage, SMS, a voice call, or email
• an operator user of the Anana app (a staff member of a hospitality customer who logs into Anana)

How to request deletion

Email privacy@getanana.com from the email address associated with the data, or mention in the message the phone number or email address you used. Use the subject line “Data deletion request”.

If you are in the EU/EEA, you may also contact our EU representative, Probo Inc, at privacy@probo.com. See Section 2 of the Privacy Policy.

What happens next

We verify the request, delete or irreversibly anonymize the personal data Anana holds about you (messages, call recordings and transcripts, and contact details), and confirm by email. Where a hotel is the controller of guest data, we do this on the hotel's instruction, as described below.

We respond within one month (extendable by two further months for complex requests, Art. 12(3)).

Data we must keep by law, such as accounting records, is retained only as required. After the applicable retention period, data is deleted or irreversibly anonymized. Retention periods are set out in Section 6 of the Privacy Policy.

Guests of a hotel

If you are a guest of a hotel, the hotel (the venue) is the controller of your guest data. You may also contact the hotel directly. Anana will assist the hotel and act on its instruction.

Privacy Policy

Read the full Privacy Policy for how Anana processes personal data, including your other rights and the retention periods that apply.