Notes on hospitality commercial intelligence.
The signals buried in guest conversations, and what changes when revenue, sales, and operations teams can finally read them.
Founders
How Hotels Should Measure Lost Demand
A practical framework for measuring qualified hotel inquiries across phone, email, chat, forms, and RFPs, including outcomes and reasons demand did not convert.
7 minutes
July 31, 2026
Founders
Google UCP for Lodging: From AI Recommendation to AI Reservation
Google's UCP for Lodging will bring hotel booking into AI Mode. Learn how it differs from Hotel Center and what hotels should prepare for now.
7 minutes
July 28, 2026
Hoteliers
How to Measure Hotel Visibility in ChatGPT, Google AI Overviews, and Perplexity
A practical framework for measuring hotel visibility across ChatGPT, Google AI Overviews, and Perplexity using repeated prompts, citations, and honest uncertainty.
8 minutes
July 27, 2026
Hoteliers
AI Can Read Your Hotel. Can Your Hotel Read Its Demand?
Making your hotel legible to AI improves discovery. It cannot tell your team what guests asked, why they hesitated, or why they booked. You need both.
5 minutes
July 21, 2026
Hoteliers
Your Guests Already Told You What AI Needs to Know
Hotel calls, emails, chats, and lost inquiries reveal what guests value, what they cannot find, and what your commercial team should fix or publish.
6 minutes
July 21, 2026
Founders
AI Visibility Shows Who Mentions Your Hotel. It Cannot Show Who Booked.
AI visibility shows how a hotel appears in public models. The more valuable commercial question is which real guests asked and booked.
4 minutes
July 17, 2026
Hoteliers
Your Hotel Can Win Its Comp Set and Still Be Invisible to AI Travelers
A hotel can lead its comp set and still be absent from regional AI discovery. The useful view compares three different denominators.
7 minutes
July 15, 2026
Hoteliers
Why One AI Search Cannot Measure Your Hotel's Visibility
One AI response is not a hotel visibility benchmark. Reliable measurement requires repeated prompts, distributions, and honest uncertainty.
6 minutes
July 13, 2026
Hoteliers
Reduce OTA Commission by Capturing the Direct Bookings You're Already Losing
OTA commissions cost hotels ~15-25% per booking. Here's how commercial teams shift the mix toward direct — and the demand signal most teams never see.
5 minutes
July 10, 2026
Hoteliers
RMS vs PMS vs Commercial Intelligence: What Each Hotel System Actually Does
RMS, PMS, and commercial intelligence do three different jobs. Here's what each hotel system tracks: who booked, who's staying, and who asked.
5 minutes
June 23, 2026
Hoteliers
Start With The Front Office
If you are a hotelier working on your AI strategy, I will save you months of deliberation. Start with the front office.
5 minutes
June 19, 2026
Hoteliers
The Evidence Your Commercial Team Is Not Looking At
The best revenue managers do not panic when pickup softens. They go looking. The problem is they are working with an incomplete evidence set — and the missing evidence is sitting in a place most teams are not looking.
5 minutes
June 7, 2026
Hoteliers
Five Signals Most Hotels Miss Until It Is Too Late
The behavioral signals, the guest communications, the patterns buried in interactions that never make it to the commercial team's desk. Here are five of the most consequential ones.
6 minutes
June 6, 2026
Founders
We Didn't Choose Hospitality. It Chose Us.
How Alexandros and I went from Columbia's rowing team and a YC pivot to hand-delivering 450 macarons to our first hotels — and into hospitality for good.
5 minutes
June 1, 2026
Hoteliers
Why Your Hotel's Commercial Team Needs a Workspace
Your hotel's commercial team is flying blind. Here is why the current hotel software stack leaves commercial teams without a dedicated workspace — and what that costs.
5 minutes
May 26, 2026
Hoteliers
What Is a Hospitality Commercial Intelligence Platform?
A new category is emerging in hotel technology, built not for the guest experience but for the commercial team. Here's what it is, what problem it solves, and why it's becoming a priority for portfolio operators.
4 minutes
May 23, 2026
Hoteliers
Why Hospitality?
Hotels are full of signals. Anana helps teams finally see them.
4 minutes
May 18, 2026