Notes on hospitality commercial intelligence.
The signals buried in guest conversations, and what changes when revenue, sales, and operations teams can finally read them.
Hoteliers
RMS vs PMS vs Commercial Intelligence: What Each Hotel System Actually Does
RMS, PMS, and commercial intelligence do three different jobs. Here's what each hotel system tracks: who booked, who's staying, and who asked.
5 minutes
June 23, 2026
Hoteliers
Start With The Front Office
If you are a hotelier working on your AI strategy, I will save you months of deliberation. Start with the front office.
5 minutes
June 19, 2026
Hoteliers
The Evidence Your Commercial Team Is Not Looking At
The best revenue managers do not panic when pickup softens. They go looking. The problem is they are working with an incomplete evidence set — and the missing evidence is sitting in a place most teams are not looking.
5 minutes
June 7, 2026
Hoteliers
Five Signals Most Hotels Miss Until It Is Too Late
The behavioral signals, the guest communications, the patterns buried in interactions that never make it to the commercial team's desk. Here are five of the most consequential ones.
6 minutes
June 6, 2026
Founders
We Didn't Choose Hospitality. It Chose Us.
How Alexandros and I went from Columbia's rowing team and a YC pivot to hand-delivering 450 macarons to our first hotels — and into hospitality for good.
5 minutes
June 1, 2026
Hoteliers
Why Your Hotel's Commercial Team Needs a Workspace
Your hotel's commercial team is flying blind. Here is why the current hotel software stack leaves commercial teams without a dedicated workspace — and what that costs.
5 minutes
May 26, 2026
Hoteliers
What Is a Hospitality Commercial Intelligence Platform?
A new category is emerging in hotel technology, built not for the guest experience but for the commercial team. Here's what it is, what problem it solves, and why it's becoming a priority for portfolio operators.
4 minutes
May 23, 2026
Hoteliers
Why Hospitality?
Hotels are full of signals. Anana helps teams finally see them.
4 minutes
May 18, 2026