Know what happened to every inquiry
Every inquiry gets answered, captured, and carried into the systems your team already uses — without adding more admin.
Demand doesn’t wait for your team to be free
After hours or during the busiest part of the day, high-intent inquiries still get answered, qualified, and moved forward.
Transient
The third phone line still gets answered.
Availability, room questions, and straightforward reservations keep moving even when the desk is busy or the team has gone home.
The traveler gets an answer before they call the hotel down the road.
Groups & MICE
The Friday-night RFP still moves.
A wedding, golf group, or corporate request gets an immediate response. Anana captures the requirements and brings in a person when the opportunity needs one.
Your team starts with an opportunity to work, not an inbox to catch up on.
Less time answering. More time selling
Anana handles repetitive guest questions and straightforward reservations, so your team can focus on the opportunities that need judgment, persuasion, and follow-through.
Your team’s time goes where a person can change the outcome.
Your systems stay current without your team keeping them current
Guest context lives across PMS, CRM, inboxes, and calls. Anana reconciles it to the right reservation and keeps the record usable without manual cleanup.
Less time stitching records together. More time acting on them.
You decide where AI steps in
Let Anana handle the conversation, or keep your team guest-facing and use Anana to capture, structure, and reconcile what was said.
Answers, qualifies, books what it can, and brings in a person when one is needed.
Your team speaks to the guest exactly as they do today. Anana captures the interaction and keeps the commercial record current.
That is a configuration, not an exception. Channels are enabled independently.
Not all, but many of them. A complex corporate RFP with rate negotiation still needs your director of sales. What changes is that the inquiry gets a response immediately and arrives with the requirements already captured.
It hands off to a person, with the conversation carried across rather than restarted.
Yes. It handles the conversation in the language the guest uses, and the record is written back in yours.
No. That situation is the reason the reconciliation exists.
