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AI for hotel revenue management, upstream of your RMS.

The demand signals in the calls, emails, and chats your team already handles never reach your RMS. Anana surfaces them as pickup investigations your revenue team can act on.

The problem

What your revenue team can't see

Pickup shifts, RFPs, and buying intent show up first in conversations, and your RMS never sees them. There are five signals most teams miss until they show up, too late, in the numbers.

It's the same gap we wrote about in the evidence your commercial team isn't looking at.

The approach

Anana turns interactions into intelligence

Anana works across the voice, chat, and email your front office already handles, turning every interaction into structured signal. It investigates what changed and acts inside the tools your team already uses.

Learn more: what a hospitality commercial intelligence platform is →

Capture

Capture demand signals from every call, email, and chat.

Investigate

Ask why pickup moved and get an answer with the context attached.

Act

Move on it in your RMS while the context is fresh: rates, inventory, restrictions. Operational follow-ups push into your PMS, CRM, and telephony automatically.

Then see which surfaced demand actually converted, so you know the call was right.

Use cases

What revenue teams do with Anana

Spot a feeder market heating up

Watch a country climb from 10% to 20% of inquiries in a quarter, and price for the shift before the forecast catches it.

Find where rate is costing you bookings

Guests asked for availability, then didn't book. Anana shows how often, and where rate, not lack of demand, is the reason.

Measure the demand your RMS never sees

Inquiries for dates, rates, or room types you couldn't fill. The unconstrained demand your RMS can't count, because it never became a booking.

Read your booking window shifting

Inquiries for a season arriving earlier or later than last year, a lead-time read ahead of pickup.

How it fits your stack

Upstream of your RMS and PMS, not another tool beside them

Anana
Who asked

The demand, questions, and intent before a booking exists.

RMS
Who booked

Pricing and forecasting.

PMS
Who's staying

Operations and the stay.

FAQ

Common questions

No. Anana doesn't set rates or change pricing. It reads the demand and intent in your calls, emails, and chats, surfaces the finding, and hands it to your revenue manager. You decide the move and make it in your RMS. Anana gives you the signal. The pricing call stays yours.

Yes. Anana works alongside your RMS, whether that's IDeaS, Duetto, or another system. It sits upstream and feeds your RMS the demand signals it was never built to capture: the questions and intent in your calls and emails before a booking exists.

Anana shows you the demand your RMS can't count, because it never became a booking. That's the inquiries for dates you couldn't fill, the rates that met resistance, and the source markets climbing as a share of your inquiries. Your RMS sees who booked. Anana sees who asked.

Yes. When pickup shifts, Anana reads the calls, emails, and chats behind the change and tells you why. It surfaces the reason a segment softened or a need date is tightening, with the conversations that explain it attached. You get the why, not just the number.

Yes. Anana is SOC 2 Type II certified and GDPR compliant. Your calls, emails, and chats are processed to produce commercial intelligence for your team and handled under those standards.

See what your revenue team is missing.

Anana
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